Performance Strategy and Innovation

The Office of Performance Strategy and Innovation is the City of Tulsa's new guide as employees embark on a journey to continuous improvement.

The office will be responsible for: charting a course for the organization; enlisting employees to explore innovative ideas; following best business practices; finding cost-savings, and implementing effective processes and methods for better management and operations, as well as furthering tried and true successes.

This is a resource for employees to maximize organizational effectiveness in operations involving management decisions, policy-making, processes, performance and measurement.

Menu of Services

Process Mapping
The Office can assist you with:

  1. Process identification - attaining a full understanding of all the steps of a process.
  2. Information gathering - identifying objectives, risks, and key controls in a process.
  3. Interviewing and mapping - understanding the point of view of individuals in the process and designing actual maps
  4. Analysis - utilizing tools and approaches to make the process run more effectively and efficiently

Efficiency Projects
There will always be opportunities for improvement somewhere throughout the organization. If you have an idea for how your department could reduce costs or inefficiencies, or possibly generate additional revenue for the City, then contact the Performance Strategy and Innovation staff. We can pull our Champions together to assist you in defining your goals and objectives, measuring your baseline, analyzing data to provide more detailed direction, selecting and testing out methods for improving, and controlling your initiatives throughout the City.

Risk Analysis
The staff can assist you in completing a risk analysis before you choose a product, service, or design, using Six Sigma's Failure Mode Effects Analysis (FMEA) worksheet. The FMEA allows us to analyze the risk based on severity of impact, likelihood of occurrence, and detectability.

Cross-Functional Department Layouts
Are employees telling you that they consistently have to walk or drive to get materials to another person or department? The staff and our Champions can assist in reviewing the layout of your workspaces based on your staff's functions and organize them in a way that makes sense and reduces motion waste.

Succession Planning
The staff is working in conjunction with Human Resources to provide a succession plan that is available to departments. It will include collaboration with Department Heads to identify those eligible for retirement, proactive conversations with employees about their career goals, and creating a plan for information exchange and cross-functional training.

KPI Assessment and Creation
Key Performance Indicators (KPIs) evaluate the success of an organization or of a particular activity in which it engages. Accordingly, choosing the right KPIs relies upon a good understanding of what is important to the organization. The staff can assist you by providing a benchmark of what other cities measure and use as performance targets.

Budgetary Analysis
Staff can assist you during the budget season. We sit in with the Mayor's staff during Department presentations and review. We can help provide you assistance in preparation of your submission.

5S (Watch the Video!)
5S is the name of a workplace organization method that uses a checklist to set, sort, shine, standardize, and sustain. If you have a workplace, regardless of whether it's an office setting or a shop, we can help organize the workspace to maximize the space and reduce inefficiencies.

Strategic Planning
The staff currently works with departments to revise the budget summary documents that go into the budget each year. Those are short summaries of the mission and work done by the department. However, creating a strategic plan and reviewing/updating it frequently can help the entire department to better understand how they are meeting city-wide goals and to visualize where the department is going in the future. Staff can work with you to understand what your priorities and objectives are, ensure you're communicating that department-wide and city-wide, and offer guidance and support to implementing your plan.