Customer Care Center
(918) 596-2100
(Formerly the Mayor's Action Center)
Created as a convenient one-stop call center, the Customer Care
Center can answer questions about city services, log complaints,
provide ticket and municipal court information, or direct you to
the appropriate department or city employee to speak with you.
Through the Customer Care Center, you can report problems that you
encounter in the community such as potholes or water line breaks,
to be resolved by City of Tulsa staff.
The Customer Care Center uses a computerized tracking system,
which allows staff to efficiently follow up on calls. An electronic
log documents calls and provides officials with a link to citizen
concerns. It is a proven, effective tool for measuring service
delivery and a convenient call center for citizen
communication.
The Customer Care Center is operated from 8 a.m. to 5 p.m.
Monday through Friday, except holidays. For after-hours
convenience, the office is equipped with a menu offering emergency
numbers for all street and water problems. After hours, a voice
recording system is available for reporting problems, as well as
email at MAC@cityoftulsa.org. Problems can also be reported online.
The Customer Care Center is an expedient method to report
incidents relating to city operations or to seek information about
upcoming scheduled events or street projects.
For citizens who are hearing
impared or speech-disabled, please use the
Relay Oklahoma service by dialing 7-1-1. A Relay Oklahoma operator
will relay your call to the Customer Care Center. More information
about Relay Oklahoma can be found online, including a list
of frequently
asked questions.
The Customer Care Center was formerly the Mayor's Action
Center.
