Emergency 911 Operator
Under immediate supervision is responsible for the initial reception and routing of calls for emergency and non-emergency requests for public safety service according to pre-determined procedures and other related assigned duties. *Responsible for answering emergency and non-emergency requests for police and fire service.
Position Code: 4236 (several positions available)
Telecommunications, Public Safety Communications
Pay Grade: EC-01 / Beginning Salary: $2,335/Mo.
Essential Job Functions:
Answers emergency and non-emergency voice and text
telephone calls for service
Determines nature of call (law enforcement, fire services, or
emergency medical) and transfers call to the appropriate
call-taker
Receives training on call-taking functions
May receive training in dispatching functions
Occasionally assists with call-taking and dispatching duties
Identifies and reports equipment malfunctions
*Obtains necessary information to respond to emergency
situations within strict timeframes
*Enters data from calls into Computer Assisted Dispatching
System (CADS) system for transmittal to dispatch
*Operates an 800 MHz radio system with speed and accuracy
*Data entry for related areas, updates various files, and
updates after hours call out list
Must report to work on a regular and timely basis.
Reasonable accommodations
may be made to enable individuals with disabilities to perform the
essential tasks.
Minimum Requirements:
Graduation from high school or possession of a General Educational
Development Certificate (GED) with general office, customer
service, or public safety or military communications experience
including data entry and public contact; or an equivalent
combination of training and experience per Personnel Policies and
Procedures, Section 128. *APCO certification
desirable.
Ability to think and act quickly in emergency situations;
ability to quickly and accurately obtain information and speak
clearly over the telephone and radio; ability to work under
stressful conditions; ability to work shifts, overtime, and
emergency recall; ability to perform varied tasks simultaneously;
ability to focus on tasks in noisy, distracting environment;
ability to work in close contact with people in a secured
environment; ability to learn the geography of the City; and the
ability to courteously and tactfully communicate with fellow
workers, supervisors, other members of the organization, and the
public in giving and receiving information.
Physical Requirements:
Physical requirements include arm and hand steadiness and
finger dexterity enough to use a keyboard and telephone; occasional
lifting and carrying up to 20 pounds; may require sitting for
extended periods of time; subject to standing, bending,
reaching, lifting, walking, and repetitive movements; and
vision, speech, and hearing sufficient to perform the essential
tasks.
Skill Test Required:
Writing and/or physical assessments will be administered
as needed for each position.
Working Environment:
Working environment is primarily indoors; and requires use of
telephone and other office equipment, mandatory overtime required,
callback possible, and occasional schedule irregularities.
May be asked to assume higher classification responsibilities on a
limited basis due to staffing and other considerations.
*This is a continuous 24 hour/365 day
operation. Must be available to work shift
work, overtime and call back.
*All positions remain open until filled.
READ ALL INSTRUCTIONS BEFORE APPLYING FOR
POSITION
The City of Tulsa 911 Public Safety
Communication Hiring Process
Please note: Due to the
critical nature of these positions and the work environment,
applicants must be willing to work any shift which will include
mandatory overtime and standby as needed. Shifts will not be
assigned until completion of all training and can be adjusted as
necessary to provide adequate service and meet the needs of the
Department. Applicants unable to meet this requirement should
not apply for these positions.
1. Application -
Applications for positions with Public Safety Communications
are encouraged to utilize the City of Tulsa website
application process. Applications are also accepted at
the City of Tulsa
Employment Office, located at 175 East Second Street, Suite
280. Due to
the high volume of applications received, email correspondence is
the
preferred contact method for these positions. Please provide
a valid email
address if available.
2. Analyst Review - The
HR Analyst will review the application to ensure the
applicant meets the minimum requirements as listed on the job
description.
3. Computer Testing -
The HR Analyst will contact qualified applicants to
arrange a testing time. Applicants will be tested using
Criticall software
which will test on a variety of exercises consisting of (but not
limited to)
data entry, call summarization, memory recall, listening and
reading
comprehension. (Approximate Time: 1 hour). Retests may be
taken 6
months after the initial testing.
4. NCIC/Records/Drivers License
Check - Initially, criminal history,
police
record, wanted, and driver's license check are run on all
applicants.
5. Initial Interview -
Applicants will be interviewed by an Analyst from the
Employment Office.
6. 911 Sit-in -
Applicants must complete a sit in with 911 personnel for a
minimum of two (2) hours. This is designed to encourage
applicants to ask
questions and gain an understanding of the position. (Time -
2-hour
minimum)
APPLICANTS WHO PASS STEPS ONE THROUGH SIX ARE
CONSIDERED CANDIDATES FOR THE POSITION.
7. Panel
Interview - A panel of communications staff/personnel from
the
department will interview candidates. The panel has the final
say regarding
the decision to hire. (Time - 1.5 hours)
8. Decision to Offer -
Candidates will either receive an offer letter or a letter
indicating no job offer will be made.
Candidates not selected during
the interview process may reapply with
the City of Tulsa Public Safety Communications Department
after
one (1) year from the interview date.
9. Medical Exam - Candidates
who accept the job offer are required to
receive and pass a physical examination at City Medical.
It consists of a
hearing check, drug test, and overall fitness exam.
(Time - 1 hour)
10. Complete Background
Investigation - This is a 35 page complete
background independent of the NCIC/Records check in
Step 3. (Time +/-1
hour to complete paperwork)
All positions remain open until filled and continuous testing
for these positions will occur.
