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Emergency - 911 Operator

Under immediate supervision is responsible for the initial reception and routing of calls for emergency and non-emergency requests for public safety service according to pre-determined procedures and other related assigned duties. *Responsible for answering emergency and non-emergency requests for police and fire service.


Position Category: Emergency Communications
Requires Background Check: True
Position Code: 4236-0139SCG
Department: Tulsa Police Department
Division: Public Safety Communications
Section:
Pay Grade: EC-01
Starting Salary: $15.02/Hr.

Bilingual Preferred

Essential Job Functions:
Answers emergency and non-emergency voice and text telephone calls for service

Determines nature of call (law enforcement, fire services, or emergency medical) and transfers call to the appropriate call-taker

Receives training on call-taking functions

May receive training in dispatching functions

Occasionally assists with call-taking and dispatching duties

Identifies and reports equipment malfunctions

Obtains necessary information to respond to emergency situations within strict timeframes

Enters data from calls into Computer Assisted Dispatching System (CADS) system for transmittal to dispatch

Operates an 800 MHz radio system with speed and accuracy

Data entry for related areas, updates various files, and updates after hours call out list

Must report to work on a regular and timely basis.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks.

Minimum Requirements:
Graduation from high school or possession of a General Educational Development Certificate (GED) with general office, customer service, or public safety or military communications experience including data entry and public contact; or an equivalent combination of training and experience per Personnel Policies and Procedures, Section 128. *APCO certification desirable.

Ability to think and act quickly in emergency situations; ability to quickly and accurately obtain information and speak clearly over the telephone and radio; ability to work under stressful conditions; ability to work shifts, overtime, and emergency recall; ability to perform varied tasks simultaneously; ability to focus on tasks in noisy, distracting environment; ability to work in close contact with people in a secured environment; ability to learn the geography of the City; and the ability to courteously and tactfully communicate with fellow workers, supervisors, other members of the organization, and the public in giving and receiving information. 

Physical Requirements:  
Physical requirements include arm and hand steadiness and finger dexterity enough to use a keyboard and telephone; occasional lifting and carrying up to 20 pounds;  may require sitting for extended periods of time;  subject to standing, bending, reaching, lifting, walking, and repetitive movements;  and vision, speech, and hearing sufficient to perform the essential tasks.

Skill Test Required:
Writing and/or physical assessments will be administered as needed for each position.

Working Environment:
Working environment is primarily indoors; and requires use of telephone and other office equipment, mandatory overtime required, callback possible, and occasional schedule irregularities.  May be asked to assume higher classification responsibilities on a limited basis due to staffing and other considerations. *This is a continuous 24 hour/365 day operation.  Must be available to work shift work, overtime and call back.

READ ALL INSTRUCTIONS BEFORE APPLYING FOR POSITION

The City of Tulsa 911 Public Safety Communication Hiring Process

Please note: Due to the critical nature of these positions and the work environment, applicants must be willing to work any shift which will include mandatory overtime and standby as needed.  Shifts will not be assigned until completion of all training and can be adjusted as necessary to provide adequate service and meet the needs of the Department.  Applicants unable to meet this requirement should not apply for these positions.

1. Application - Applications for positions with Public Safety Communications
are encouraged to utilize the City of Tulsa website application process.  Applications are also accepted at the City of Tulsa Employment Office, located at 175 East Second Street, Suite 280.  Due to the high volume of applications received, email correspondence is the preferred contact method for these positions.  Please provide a valid email address if available.

2. Analyst Review - The HR Analyst will review the application to ensure the applicant meets the minimum requirements as listed on the job description.

3. NCIC/Records/Drivers License Check - Initially, criminal history, police record, wanted, and driver's license check are run on all applicants.

4. Computer Testing - The HR Analyst will contact qualified applicants to arrange a testing time.  Applicants will be tested using Criticall software which will test on a variety of exercises consisting of (but not limited to) data entry, call summarization, memory recall, listening and reading comprehension. (Approximate Time: 1 hour).  Retests may be taken 6 months after the initial testing.

5. Initial Interview - Applicants will be interviewed by an Analyst from the Employment Office.

6. 911 Sit-in - Applicants must complete a sit in with 911 personnel for a minimum of two (2) hours. This is designed to encourage applicants to ask questions and gain an understanding of the position.  (Time - 2-hour minimum)

Note: APPLICANTS WHO PASS STEPS ONE THROUGH SIX ARE CONSIDERED CANDIDATES FOR THE POSITION.

7. Panel Interview - A panel of communications staff/personnel from the department will interview candidates.  The panel has the final say regarding the decision to hire.  (Time - 1.5 hours)

8. Decision to Offer - Candidates will either receive an offer letter or a letter indicating no job offer will be made.

Candidates not selected during the interview process may reapply with the City of Tulsa Public Safety Communications Department after one (1) year from the interview date.

9. Medical Exam - Candidates who accept the job offer are required to receive and pass a physical examination at City Medical.  It consists of a hearing check, drug test, and overall fitness exam.  (Time - 1 hour)

10. Complete Background Investigation - This is a 35 page complete background independent of the NCIC/Records check in Step 3.  (Time +/-1 hour to complete paperwork)

All positions remain open until filled and continuous testing for these positions will occur.