|Position Category:||Information Technology|
|Requires Background Check:||True|
Essential Job Functions:
Monitors continuously operating multiple computer systems mainframes, minicomputers and file servers in the City of Tulsa’s main data center for any anomalies, taking corrective action within limits outlined by system owners
Maintains system operating schedules on multiple mission critical systems, notifying staff of problems and taking corrective action prescribed by application support staff
Processes computer output of various systems monitored according to system documentation
Manages City data storage archives to ensure back up and protection of data
Performs preventive maintenance on systems and associated peripherals
Maintains and prepares operations logs and reports utilized by management to resolve problems occurring between the systems interfaces
Works with programmers and analysts to prevent and help recover system aborts and programming failures
Monitors various environmental factors and controllers to insure proper conditions for mission critical information systems
Provides technical support to end users via the telephone or from a remote location, serving as single point of contact (SPOC) for routine technology-related problems
Must report to work on a regular and timely basis
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks.
Graduation from high school or possession of a General Educational Development Certificate (GED); and five (5) years’ experience in computer operations; or an equivalent combination of training and experience, per Personnel Policies and Procedures, Section 128.
Considerable knowledge of applicable mainframes, minicomputers, and file servers and their operating environment; basic knowledge of programming languages and database systems; and some knowledge of general accounting and statistical practices. Ability to plan procedures details to accomplish desired results; ability to read and use written and numerical data rapidly and accurately; ability to locate errors quickly and to detect mechanical difficulties; ability to make decisions quickly and react in critical situations; and the ability to courteously and tactfully communicate with fellow workers, supervisors, other members of the organization, and the public in giving and receiving information. Skill in the use of personal computers with a working knowledge of the current operating system; and skill in the operation of a variety of computer equipment.
Physical requirements include arm and hand steadiness and finger dexterity enough to use a keyboard and telephone; occasional lifting up to 25 pounds; occasional carrying and pushing up to 50 pounds; may be subject to sitting, walking, standing, reaching, balancing, bending, handling, climbing, smelling, and twisting; and vision, speech, and hearing sufficient to perform the essential tasks.
Licenses and Certificates:
Skills Tests Required:
Working environment is indoors; moderate noise and lower than normal temperatures; and subject to shift work
And/or overtime, including weekends and holidays. *This position requires the following schedule:
12:00 AM – 8:30 AM; Sunday - Thursday.