eAdvice - Frequently Asked Questions


What is eAdvice?
eAdvice is an online system for accessing your pay stub (advice statement) and W-2 or 1099R statement.

Will I still get a paper advice statement?
No, with the new system, you will be able to view and download your own advice statement.

Does this eAdvice change anything with my direct deposit?
No, your direct deposit will continue to go to your bank.

What if I don't have a computer?
Community computers are available at local libraries. Dedicated workstations are also available at City Hall, 2nd floor in Employment, for employees who do not normally have access to a computer with their daily assignments. The eAdvice system is also available through a smartphone browser.

I don't have a computer. Will my payroll clerk print my eAdvice statement for me?
No. Payroll clerks will not have your individual employee ID numbers and will not be able to answer your personal security questions.

Will I have to get my W-2 or 1099R from the new system?
Your W-2's and 1099R's will still be printed and delivered for 2011. Your W-2/1099R file will be available on the eAdvice system in case you need another copy and for archive purposes.

Starting with your 2012 W-2/1099R, you will have to download them from the eAdvice system.

When will I be able to view my pay information?
Your new information will be available by 9 a.m. on each pay day.

How long will my information stay online?
All advice statements and W-2/1099 information will stay on the system for seven years, starting with your December 31, 2011 statement.

What if I forget my password?
When you enroll for the first time in the eAdvice system, you will be prompted to answer six personal questions. If you forget your password, you will be asked to answer your questions to verify your identity, before receiving your password.

What if I need help resetting my password?
You can call IT Service Desk at (918) 596-7070 for help.

Will my password ever change?
Yes, every 90 days, the system will require you to change your password.

I don't have direct deposit but receive a check. How will this affect me?
You will still receive a check as you normally do.  A copy of your check stub will be available on the eAdvice system.

I don't know my employee ID number. Where do I find it?
Your employee ID number is available on your pay stub. It will start with four zero's, and be followed by a six-digit number. If you have a new employee badge, your employee ID will be on the back.

My comp hours are not reflected on my check anymore. How come?
Payroll and IT are aware of this problem and are working to correct this issue. You should expect comp to be reflected on your eAdvice statement by your February 29 check.

If I have a question about something on my pay stub, who do I call?
You will still contact your payroll clerk as you do now.

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