Now it's easier than ever to sign up for AutoPay! Business and residential customers can sign up by phone to automatically pay monthly water, sewer and refuse bills.
Why AutoPay? Because...
How to sign up:
Call a City of Tulsa Customer Care Center representative at (918) 596-9511.
Customer service is important to the City of Tulsa. Our Customer Care representatives will guide you through the process of signing up and answer your questions.
Once you sign up:
We will continue to mail your monthly utility bill to you 21 days before your due date.Your utility bill balance owed will be automatically deducted from your bank account on the due date every month.
AutoPay transactions are secure. Banking information is transferred through a secure internet site.
How does AutoPay work?
Once we receive and validate your banking information, you're all set to begin AutoPay on your next utility bill! Continue to pay on your account by cash, check or credit card until you see "Do Not Pay" on your monthly bill. You will continue to receive your monthly bill after AutoPay is activated. On the due date your bank account will be automatically debited for the current charges shown on the bill. Of course, you can still call the City's Customer Care Center if you have questions about your bill.
Who may participate in AutoPay?
Any utility customer without a past-due balance who has had no more than one returned payment within the last twelve months may participate in AutoPay.
What if my banking information changes?
It is critical that you notify the City of Tulsa regarding any change in your banking information such as account number, routing number, etc. Inaccurate information may result in payments being refused by your financial institution. You may be subject to late fees and returned payment fees if you fail to notify us of changes to your banking information.
What happens if my payment does not go through?
Payments may be returned by your financial institution because of insufficient funds, closed account or other reasons. Check with your financial institution about any fee it may impose. If your payment is returned, the City will charge a $25 processing fee. The City will terminate participation in AutoPay if payments are returned more than once within a 12-month period.
Without cancelled checks, how can I prove I made my payment?
Your financial institution's monthly statement will show your payment, including the date and exact amount paid.
How do I cancel AutoPay?
You may cancel your participation at any time by calling our Customer Care Center at (918) 596-9511. We are available to help you Monday through Friday, 7:30 a.m. to 6 p.m., except for City holidays. Cancellation will be effective no later than ten business days after we receive your notification.