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Performance Strategy and Innovation

Mission: The Office of Performance Strategy and Innovation empowers the organization to use data to align citywide strategies toward priority goals set by the Mayor and City Council while lowering barriers to adopting innovative practices.

Vision: Our vision is to be a city that regularly evaluates performance, tracks progress toward outcomes and embraces innovative approaches to solve big community-wide problems.

What We Do

Civic Innovation Fellowship
The City of Tulsa launched the first Civic Innovation Fellowship in the Summer of 2018. This is a program run by the Mayor’s Office of Performance Strategy and Innovation (OPSI). The fellowship convenes six innovative thinkers in the Tulsa community to deeply understand and propose solutions to longstanding or emerging civic challenges. The team works on a project for six months using a blend of Human Centered Design and Lean Six Sigma approaches.

Urban Data Pioneers
Urban Data Pioneers is a program that enables teams of city employees and community members to take a deep dive into questions that can be better understood through data analysis. UDP teams meet to identify a problem, ask questions, analyze data and produce a visual analytic report. Innovation Champions can take UDP projects to the next phase by determining solutions and testing innovative approaches to solving problems identified in the analysis. If you are a community member, and want to join the UDP teams please complete this form.  

Strategic Planning
In February 2018, the Mayor and City Council adopted the AIM Plan which is a 2 year action and implementation management plan.  The AIM plan helps guide departments in allocating resources and creating more detailed action plans to achieve city-wide strategic goals. Employees at all levels of the organization should be able to connect the work that they do on a daily basis with the four goals to make Tulsa a globally competitive, world-class city.

OPSI facilitates regular TulStat sessions with department leaders to create a space for regular dialog about performance metrics. These sessions shed light on how department activities connect to strategic goals and progress towards achieving goals. The focus on performance metrics serves as a forum for new ideas about efficiency and innovation. TulStat creates a systematic way to regularly follow-up on progress and respond with resources to improve performance.

Data Governance
Establishes a framework for governing data within the City of Tulsa. It establishes proper data quality, data integrity, and usage standards. This policy also defines the data governance roles and responsibilities of specific city employees and citizens. Establishing these standards will allow the City to improve its data access and organization, usage accuracy and efficiency, security, and provenance.

Mayor/Council Citywide Outcomes 
The OPSI staff meets annually with the Mayor and City Council to set strategic outcome-oriented goals. These goals go beyond the city’s day-to-day functions and reflect community-wide goals. By setting goals at a high level, it enables innovation beyond the direct functions of city hall and fosters partnership with non-profits, the philanthropic community and other government entities.

Human Centered Design
The Office of Performance Strategy & Innovation is kicking off another round of Human Centered Design training on September 12. What’s Human Centered Design? It’s a creative approach to problem solving that starts with people and ends with innovative solutions to meet their needs. Human Centered Design involves three phases: 1) Inspiration, 2) Ideation, and 3) Implementation. It’s based on the principle that as long as you stay grounded in the desires of people you’re designing for, your ideas will evolve into the right solution. The principles of HCD can be applied to tangible goods, like playgrounds or streets, as well as services, like permits and safety programs. Learn more and sign up!

Innovation Champions
The Office of Performance Strategy equips leaders in process improvement and efficiency who are spread throughout various City departments and are dedicated to ensuring the City operates as effectively as possible. Employees who successfully complete our program are trained in Continuous Improvement and receive a Green Belt certificate in LEAN/Six Sigma.

Process Mapping
Process maps are helpful in a number of ways including identifying potential bottlenecks in a process, training new hires on how to do the tasks associated with their jobs, and planning for the future.

The Office can assist you by training your staff to do the following:

  1. Process identification - attaining a full understanding of all the steps of a process.
  2. Information gathering - identifying objectives, risks, and key controls in a process.
  3. Interviewing and mapping - understanding the point of view of individuals in the process and designing actual maps
  4. Analysis - utilizing tools and approaches to make the process run more effectively and efficiently

Efficiency Projects
There will always be opportunities for improvement somewhere throughout the organization. If you have an idea for how your department could reduce costs or inefficiencies, or possibly generate additional revenue for the City, then contact the Performance Strategy and Innovation staff. We can assist you in creating and executing a plan to improve based upon data and innovative practices. 

5S Warehouse 5S | Office 5S
5S is the name of a workplace organization method that uses a checklist to set, sort, shine, standardize, and sustain. If you have a workplace, regardless of whether it's an office setting or a shop, we can help organize the workspace to maximize the space and reduce inefficiencies.