Performance Strategy and Innovation

Mission: The Office of Performance Strategy and Innovation uses data to align citywide strategies and objectives toward priority goals set by the Mayor and City Council while lowering barriers to adopting innovative practices.

Vision: Our vision is to be a city that regularly evaluates performance, tracks progress toward outcomes and embraces innovative approaches to solve big community-wide problems.

What We Do

Urban Data Pioneers
Urban Data Pioneers is a program that enables teams of city employees and community members to take a deep dive into questions that can be better understood through data analysis. UDP teams meet to identify a problem, ask questions, analyze data and produce a visual analytic report. Innovation Champions can take UDP projects to the next phase by determining solutions and testing innovative approaches to solving problems identified in the analysis. If you are a community member, and want to join the UDP teams please contact us at jwagner@cityoftulsa.org  

OPSI conducts regular TulStat sessions with department leaders to create a space for regular dialog about performance metrics. These sessions shed light on how department activities connect to strategic goals and progress towards achieving goals. The focus on performance metrics serves as a forum for new ideas about efficiency and innovation. TulStat creates a systematic way to regularly follow-up on progress and respond with resources to improve performance.

OPSI can create dashboards to visualize data and trends over time. Using the raw data provided by your data systems, OPSI can create dashboards to help you visualize your data and communicate to the public.

Open Data
OPSI works with departments to release datasets for public use. The City of Tulsa Open Data Portal can be found online

Mayor/Council Strategic Plan
The OPSI staff meets annually with the Mayor and City Council to set strategic outcome-oriented goals. These goals go beyond the city’s day-to-day functions and reflect community-wide goals. By setting goals at a high level, it enables innovation beyond the direct functions of city hall and fosters partnership with non-profits, the philanthropic community and other government entities.

Process Mapping
Process maps are helpful in a number of ways including identifying potential bottlenecks in a process, training new hires on how to do the tasks associated with their jobs, and planning for the future.

The Office can assist you by training your staff to do the following:

  1. Process identification - attaining a full understanding of all the steps of a process.
  2. Information gathering - identifying objectives, risks, and key controls in a process.
  3. Interviewing and mapping - understanding the point of view of individuals in the process and designing actual maps
  4. Analysis - utilizing tools and approaches to make the process run more effectively and efficiently

Efficiency Projects
There will always be opportunities for improvement somewhere throughout the organization. If you have an idea for how your department could reduce costs or inefficiencies, or possibly generate additional revenue for the City, then contact the Performance Strategy and Innovation staff. We can assist you in creating and executing a plan to improve based upon data and innovative practices. 

5S (Watch the Video!)
5S is the name of a workplace organization method that uses a checklist to set, sort, shine, standardize, and sustain. If you have a workplace, regardless of whether it's an office setting or a shop, we can help organize the workspace to maximize the space and reduce inefficiencies.

Strategic Planning
The staff works with departments to revise the budget summary documents that go into the budget each year. Those are short summaries of the mission and work done by the department. However, creating a strategic plan and reviewing/updating it frequently can help the entire department to better understand how they are meeting city-wide goals and to visualize where the department is going in the future. Staff can work with you to understand what your priorities and objectives are, ensure you're communicating that department-wide and city-wide, and offer guidance and support to implementing your plan.