Innovation Champions play an important role in making our City government more efficient.
Every year since 2015, the City has offered training to all City employees to learn skills and tools to further the goal of continuous improvement. The course incorporates different components of learning - group classes, online learning, and application of concepts to an improvement process at the City. Participants are able to develop professionally and provide tangible improvements for their co-workers and customers. Approximately 20-40 employees participate and graduate with a Green Belt in LEAN/Six Sigma every year.
Below are some examples of the projects that have been completed by Innovation Champions:
5S at AB Jewell Water Treatment Plant
Nitrification Control in Water Distribution System
Identifying the Voice of the Customer (VOC) with Tools
Onboarding, Orientation, and Training New Hires
5S at Refuse Inspections Offices
Office 5S at the City of Tulsa
Reducing Errors in City Council Agendas
Increasing Customer Care Agent Availability
Physically Limited Refuse Approvals
Creating & Centralizing Procedures for Right-of-Way
Improving Evidence Retrieval Wait Times
Food Permit Licensing Renewal Process Improvement
Economic Development Funding Process
Increasing Customer Care Agent Availability