By Robyn Undieme | July 23, 2015
I've had a blast getting to meet so many new people these past five months! One of the best things about my job is I get to interact with every City Department. Since starting the City Forums and the Book Club, Penny and I have not only met new faces - we've cultivated positive relationships with employees. An added bonus to hosting the new MAAP events is attendees are able to meet people outside of their department, breaking down the silos that separate many departments.
So far the speakers at our City Forums have been terrific! If you haven't had a chance to attend, I encourage you to consider coming to one in the near future.On Wednesday, July 29, Michael Radoff, Director of Customer Care, will be speaking about the Customer Relationship Management System (CRM) that the City has just implemented. The City's Customer Care Center is in the midst of a technological revolution as we add new software and launch the 311 phone exchange. Michael will be discussing how the CRM will offer citizens and staff multiple channels of communication, including web forms, smart phone application, chat, social media, and more. If you're interested in attending, there are a few more seats available. Just RSVP to: Innovation@cityoftulsa.org
In August, the Mayor will share his priorities/goals for the City and will be responding to questions from the audience. It will be held at the zoo on a first-come, first-served basis with only 100 spots available. Be sure to RSVP if you're interested in attending.
Come September, City Auditor, Cathy Criswell will speak about the results of the employee survey that was distributed a few months ago on resource utilization. As you can see, we have some interesting topics and great speakers planned for you.
If you haven't tried out the book club, I encourage you to consider joining us. Each month is a different topic. This month's topic is on change management. We're reading an older, but quite relevant book called, "Who Moved My Cheese?" by Spencer Johnson. It's less than 100 pages, so you still have plenty of time to read it before we meet Friday, July 31. We're always looking for great book recommendations, so please send your recommendations to: Innovation@cityoftulsa.org
For those of you wondering about the new MAAP Champion program, we're close to kick- starting it. I'm working on the curriculum and plan to get the new class going in September. We'll be sending out applications very soon.
Thanks so much for making these events such a success! I'm looking forward to building on them and making them better as we go along. Please don't ever hesitate to reach out to us.