City of Tulsa

TulStat

In March 2017, Mayor Bynum kicked off a series of forums, called TulStat, focused on having regular conversations about operational performance linked to community-wide outcomes.

TulStat Mission:

The mission of TulStat is to create a forum for department leaders to share accurate information, create strategies, deploy resources, and provide for regular follow-up on progress toward goals.

TulStat Tenants and Purpose:

Accurate and timely goal oriented data
Effective tactics and strategies
Rapid deployment of resources
Follow-up and assessment

Outcomes:

Create a space for regular dialog about performance metrics
Understand how strategies impact outcomes and strategic goals
Use data to inform decision-making
Foster deep understanding of operational data, facilitating process transparency and productive communication with the ultimate goal of impacting outcomes
Serve as a regular source of ideas for efficiency and innovation
Serve as a space for continuous learning
Improve performance via discussion, accountability, and follow-up.

Process:

OPSI meets with department leadership to determine issues, measurable goals, data and strategies to be discussed in the TulStat meeting (15 days out)
OPSI follows up with designated department data analyst and department leadership to begin development of slide deck framework. Target 3-4 issues/goals/strategies combinations. (12 days out)
Department data analyst prepares data, charts, graphs, and maps. OPSI staff will work with department staff on analysis, visualization and communicating data.
OPSI staff meets with department leadership and analyst to finalize slide deck and prepare pre-meeting memo. (5 days out)
OPSI staff compiles pre-meeting memo and finalizes slide deck (2 days out)
TulStat Meeting Outline
1. Discuss outcomes and purpose
2. Follow-up from previous meeting
3. Department presentations
  1. Issue
  2. Measurable Goal
  3. Strategies
4. Follow-up Plan
OPSI staff prepares follow-up memo (2 days post meeting)

TulStat Template – Each department will use the TulStat template to define an issue, measurable goal, existing data and strategies to meet the goal.

Guide to Preparing for a TulStat Meeting – A useful guide to preparing your TulStat meeting.

Mayor, Chief of Staff, OPSI team, IT, Finance, Human Resources, Communication, Asset Management, Customer Care, Legal, City Auditor

Meeting Schedule

All meetings are in City Hall, 10-North, 1-2:30 p.m., unless otherwise noted.

March 10 – Fire
The City Experience Well-Being
Pre-Meeting | Presentation | Post Meeting

April 17 – Police and Municipal Courts (Note: This meeting is from 12:30 – 2 p.m.)
The City Experience Well-Being
Pre Meeting | Presentation | Post Meeting

May 26 – WIN, Planning, Parks & Recreation, and Economic Development
Opportunity Well-Being
Pre Meeting | Presentation | Post Meeting

June 23 – Engineering Services, Streets & Stormwater
The City Experience
Engineering Services/Streets & Stormwater
Pre Meeting | Presentation | Post Meeting

July 28 – Fire
The City Experience Well-Being
Pre Meeting | Presentation | Post Meeting

Aug. 11 – BlightStat
The City Experience, Well-Being
Pre Meeting | Presentation | Post Meeting

Aug 25 – Police, 911 and Municipal Court
The City Experience Well-Being
Pre Meeting | Presentation | Post Meeting

Sept. 12 – WIN, Planning, Parks & Recreation, Economic Development
Opportunity Well-Being
Pre Meeting | Presentation | Post Meeting

Sept. 22 – Engineering Services, Streets & Stormwater
The City Experience
Pre Meeting | Presentation | Post Meeting

Oct. 6 – Fire (CANCELED)
The City Experience Well-Being
Pre Meeting | Presentation | Post Meeting

Oct. 20 – BlightStat
The City Experience, Well-Being
Pre Meeting | Presentation | Post Meeting

Nov. 10 – Police, 911 and Municipal Court
The City Experience Well-Being
Pre Meeting | Presentation | Post Meeting

Dec. 1 – WIN, Planning, Parks & Recreation, Economic Development
Opportunity Well-Being
Pre Meeting | Presentation | Post Meeting

Dec. 15 – Engineering Services, Streets & Stormwater
The City Experience
Pre Meeting | Presentation | Post Meeting

Friday, January 12, 2018 – Fire
The City Experience Well-Being
Pre Meeting | Presentation | Post Meeting

Friday, January 26, 2018 – BlightStat
The City Experience, Well-Being
Pre Meeting | Presentation | Post Meeting

Friday, February 09, 2018 – Police, 911 and Municipal Court
The City Experience Well-Being
Pre Meeting | Presentation | Post Meeting

Friday, February 23, 2018 – WIN, Planning, Parks & Recreation, Economic Development
Opportunity Well-Being
Pre Meeting | Presentation | Post Meeting

Friday, March 09, 2018 – Engineering Services, Streets & Stormwater
The City Experience
Pre Meeting | Presentation | Post Meeting

Friday, March 23, 2018 – Fire
The City Experience Well-Being
Pre Meeting | Presentation | Post Meeting

April 13, 2018 – BlightStat
The City Experience, Well-Being
Pre Meeting | Presentation | Post Meeting

April 27, 2018 – Police, 911 and Municipal Court
The City Experience, Well-Being
Pre Meeting | Presentation | Post Meeting

Frequently Asked Questions