Customer Care Center


Call: 311 in Tulsa

Outside Tulsa:
(918) 596-2100

Report Online

Created as a convenient one-stop call center, the Customer Care Center can answer questions about city services, log complaints, provide ticket and municipal court information, or direct you to the appropriate department or city employee to speak with you. Through the Customer Care Center, you can report problems that you encounter in the community such as potholes or water line breaks, to be resolved by City of Tulsa staff.

The Customer Care Center uses a computerized tracking system, which allows staff to efficiently follow up on calls. An electronic log documents calls and provides officials with a link to citizen concerns. It is a proven, effective tool for measuring service delivery and a convenient call center for citizen communication.

The Customer Care Center is operated from 8 a.m. to 5 p.m. Monday through Friday, except holidays. For after-hours convenience, the office is equipped with a menu offering emergency numbers for all street and water problems. After hours you can report problems online.

The Customer Care Center is an expedient method to report incidents relating to city operations or to seek information about upcoming scheduled events or street projects.

For citizens who are hard of hearing or speech-disabled, please use the Relay Oklahoma service by dialing 7-1-1. A Relay Oklahoma operator will relay your call to the Customer Care Center. More information about Relay Oklahoma can be found online, including a list of frequently asked questions.