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City of Tulsa Services Update - June 11

This article was archived on 7/11/2021

The City continues its restoration of systems and services following a ransomware attack discovered in May. 

Various electronic payment functions are back in service, and most City locations are now accepting debit and credit cards. For citizen reporting and general questions, or questions about a water bill, residents should continue to call 311, and press 0, during business hours.

Utility Payment Updates 

Tulsa utility customers are receiving bills, some of which may contain cutoff notices. Please note, the City will not assess late fees or utility shut-offs until at least five business days after all channels of customer payment functionality is restored, even if a cutoff notice is present on a bill during this time.

The City will provide notification of when all payment systems are restored. 

Utility customers can currently make payments by mail, via the City’s website,, and at City Hall using all forms of payment. Payments may also be made at the City’s partner pay stations. For customers setup on autopay, payments will be drafted from their bank accounts automatically. Customers can use their new customer ID and account ID number on their bills to pay online. Customers paying at City Hall or at partner pay stations are asked to bring a copy of their current bill with them. Payments over the phone via the City’s 311 system are not able to be accepted at this time.

Permitting Payments

The Permitting office on the 4th floor of City Hall is staffed and can take in-person application payments via check and money orders. Payments for building permits cannot be processed, and debit and credit cards cannot be accepted at this time. 

Debit and credit cards can be accepted at:

Important City of Tulsa Contacts:


For more information on the City’s ransomware response, follow the City of Tulsa on Facebook, @CityofTulsa.