The City of Tulsa has issued a voluntary boil order for Tulsa water customers who have experienced low water pressure, are seeing discolored water, and those who have recently had water service restored after their water was shutoff for waterline repairs.
This advisory will remain in effect for at least 72 hours or until the water system says the water is safe to drink again, whichever comes later.
Please note this is a voluntary boil order issued as a precaution, not a mandatory boil order. In Tulsa, there have been no confirmed water quality violations reported at this time.
Voluntary boil orders are issued when conditions are present for a potential problem with the drinking water, but a problem has not been confirmed. These are most commonly issued for water main breaks and other low-pressure events where the possibility of contamination intrusion exists.
In contrast, a mandatory boil order, which has not been issued, is issued by ODEQ when there is a violation of drinking water regulations.
The City of Tulsa services not only the residents who live in Tulsa city limits, but it services a few master meter customers in other communities.
Our master meter customers include:
Jenks, Bixby, Owasso, Rogers County, Glenpool, Creek County, Sapulpa, Osage County, Broken Arrow, Hectorville, Turley, Sperry, Sand Springs, Sapulpa, Wagoner County and Skiatook
Residents of those master meter communities could be impacted by the voluntary boil order, depending on whether their waterlines were affected by recent waterline breaks or service interruptions. Those who use Tulsa water services should check with their city on whether this voluntary boil order could affect them.
Precautions to Take
Impacted customers are asked to take the following precautions until further notice:
Food Establishment Water Emergency Operational Procedures
The Tulsa Health Department recommends the following actions be followed to protect public health in light of the voluntary boil order advisory.
THD Grocery Store and Retail Outlet Advice
In addition to deli-type operations, THD advises grocery stores and retail outlets should turn off misters in the produce department:
THD Restroom Signs
All restrooms must be posted with appropriate boil water signage.
See and print these signs:
City of Tulsa Waterline Response
During this event, the City of Tulsa has responded to a total of 294 breaks. Currently, there are 150 active breaks with 93 waterline out of service, impacting 1,327 residential customers and 148 businesses. Today is the first day crews have made more repairs than new breaks have occurred. Forty crews will be working 24/7 and through the weekend to help address waterlines.
To see a map of affected areas, visit: https://maps.cityoftulsa.org/watermainbreaks
To report a waterline break, call Water Dispatch at (918) 596-9488 or Sewer Dispatch at (918) 586-6999. Additionally, customers can report waterline breaks via email, with no wait times, to firstname.lastname@example.org.
For the latest updates, follow the City of Tulsa on Facebook at @CityofTulsa and on Twitter at @CityofTulsaGov.