water, sewer and refuse utilities is only a phone call away. Call
(918) 596-9511 and provide the Customer Care account representative
with your name, telephone number, Social Security number and
current employer and your utilities will be activated the same day.
A deposit, the amount of which depends on the type of services you
require, may be added to the account.
If you are aware of or suspect a previous problem with services
to the property you are purchasing or renting, such as an
outstanding balance, please visit Utility Services, City Hall, 175
E. 2nd Street. Along with your telephone number, Social Security
number and current employer, please provide a photo ID and a copy
of your lease agreement if you are renting or deed if you are
purchasing the property.
The City sends out approximately 144,000 utility bills monthly.
A residential bill will include five charges: water, sanitary
sewer, stormwater, trash service, and EMSA TotalCare. For more
information on the EMSA TotalCare medical service program, please
contact EMSA at (918) 396-2888, or visit www.emsaonline.com. If you
are a new customer, you may decline to participate in the EMSA
TotalCare medical service program by calling Customer Service at
(918) 596-9511, or you may submit a completed Declaration of
Non-Participation. During the month of June, all utility customers
can elect to opt out of TotalCare by completing an online form. Residents can
also opt-in if they have previously opted out. Recycling pick-up is
an optional service.
TotalCare Frequently Asked Questions
Access Your Utility Account Online
The City of Tulsa's Utility
Account Online web site provides access to information about
your utility account activity and the ability to pay your bill
online. You can view your account balance and due date as well as
the dates and amounts of your most recent payments. The Water Usage
section displays the previous three months of water meter readings
and consumption history. The PAY ONLINE option allows customers to
pay utility bills with a checking or savings account, or with a
debit or credit card. Online payments are processed through
CitiBank and there is a small fee for this service. For more
information, see Payment Options.
Register for your Utility Account Online
Gas and Electric Service
If you need to set up gas or electric service within the city of
Oklahoma Natural Gas
Public Service Company of Oklahoma
Find out more about paying your utility