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Account Activation, Transfer, and Shut-Off

Account Activation

Activating your water, sewer and refuse utilities is only an email away.

You will need to provide:

Deposit: A deposit, the amount of which depends on the type of services you require, may be added to the account.

If you are aware of or suspect a previous problem with services to the property you are purchasing or renting, such as an outstanding balance, you will need to visit Utility Services, City Hall, 175 E. 2nd Street, Monday - Friday, 8 a.m. - 5 p.m. Along with your telephone number, Social Security number and current employer, please provide a photo ID and a copy of your lease agreement if you are renting or deed if you are purchasing the property.

To Transfer Service or Shut Off Service

To shut off service or transfer service for a residence:

You must be listed on the account and will need your Customer ID and Customer Account number. After submitting the request, it normally takes 3 business days to transfer service or shut-off.

For service shut offs, any outstanding balance will be charged against any deposit, then a final bill will be sent to you.