You must have your NEW Customer ID number and NEW Account number to schedule online.
Residential Sewer Charges Explained
Every year in May, we recalculate your residential sewer charge based on the average of your billed water usage during December, January, and February for the previous five-year period. For the next 12 months your sewer charges will be this new average or your actual water consumption, whichever is lower. Learn More
Activating your water, sewer and refuse utilities is only a phone call away. Call (918) 596-9511 and provide the Customer Care account representative with your name, telephone number, Social Security number and current employer and your utilities will be activated the same day. A deposit, the amount of which depends on the type of services you require, may be added to the account.
If you are aware of or suspect a previous problem with services to the property you are purchasing or renting, such as an outstanding balance, please visit Utility Services, City Hall, 175 E. 2nd Street. Along with your telephone number, Social Security number and current employer, please provide a photo ID and a copy of your lease agreement if you are renting or deed if you are purchasing the property.
The City sends out approximately 144,000 utility bills monthly. A residential bill will include five charges: water, sanitary sewer, stormwater, trash service, and EMSAcare. If you are a new customer, you may decline to participate in the EMSAcare medical service program during the yearly opt-out period. Please call Customer Service at (918) 596-9511, or you may submit a completed Declaration of Non-Participation. Residents can also opt-in if they have previously opted out. The Opt-in/opt-out period runs through the month of August each year. For more information on the EMSAcare medical service program, please contact EMSA at (918) 396-2888, or visit www.emsaonline.com.
The City of Tulsa's Utility Account Online web site provides access to information about your utility account activity and the ability to pay your bill online. You can view your account balance and due date as well as the dates and amounts of your most recent payments. The Water Usage section displays the previous three months of water meter readings and consumption history. The PAY ONLINE option allows customers to pay utility bills with a checking or savings account, or with a debit or credit card.
For more information, see Payment Options.
If you need to set up gas or electric service within the city of Tulsa, call:
Oklahoma Natural Gas
Public Service Company of Oklahoma