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311

Utilities

The City's Utility Billing system is currently up with limited access due to a recent ransomware attack. 

With your new Account number and Customer ID, you will be able to make payments at https://cityoftulsacitizens.munisselfservice.com  Please note that your previous 9-digit account number cannot be used. Currently, on the online system you can make payments, view bills, meter reads, and water consumption. You can also enroll in Auto Pay and make changes to the bank account being used for auto payments (listed under Automatic EFT Payments.) Payments made through this system may take 1-2 business days to post to your account.

For more payment information, see Payment Options.

Paperless Billing Customers 
For those on paperless billing, out of caution, your bills will be emailed from the email domain @mail.tdr.tylerhosting.cloud. Paperless billing customers can expect these bills to be emailed over the coming weeks.


Residential Sewer Charges Explained

Every year in May, we recalculate your residential sewer charge based on the average of your billed water usage during December, January, and February for the previous five-year period. For the next 12 months your sewer charges will be this new average or your actual water consumption, whichever is lower. Learn More


Activating your water, sewer and refuse utilities is only a phone call away. Call 311 or email Tulsa311@cityoftulsa.org and provide the Customer Care team member with your name, telephone number, Social Security number and current employer and your utilities will be activated. A deposit, the amount of which depends on the type of services you require, may be added to the account.

If you are aware of or suspect a previous problem with services to the property you are purchasing or renting, such as an outstanding balance, please visit Utility Services, City Hall, 175 E. 2nd Street. Along with your telephone number, Social Security number and current employer, please provide a photo ID and a copy of your lease agreement if you are renting or deed if you are purchasing the property.

The City sends out approximately 144,000 utility bills monthly. A residential bill will include five charges: water, sanitary sewer, stormwater, trash service, and EMSAcare. If you are a new customer, you may decline to participate in the EMSAcare medical service program during the yearly opt-out period. Please call Customer Service at 311, or you may submit a completed Declaration of Non-Participation. Residents can also opt-in if they have previously opted out. The Opt-in/opt-out period runs through the month of August each year. For more information on the EMSAcare medical service program, please contact EMSA at (918) 396-2888, or visit www.emsaonline.com.

Access Your Utility Account Online

The City of Tulsa's Utility Account Online web site provides access to information about your utility account activity and the ability to pay your bill online. You can view your account balance and due date as well as the dates and amounts of your most recent payments. The Water Usage section displays the previous three months of water meter readings and consumption history. The PAY ONLINE option allows customers to pay utility bills with a checking or savings account, or with a debit or credit card.

For more information, see Payment Options.

If you live outside of the city of Tulsa limits and need to talk to a Customer Care team member, please call (918) 596-2100.

Gas and Electric Service

If you need to set up gas or electric service within the city of Tulsa, call:

Oklahoma Natural Gas
(800) 664-5463

Public Service Company of Oklahoma
1-888-216-3523