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Tulsa Area Receives Major Disaster Declaration; Plumbing Repair Grants Now Available

This article was archived on 3/27/2021

Today, municipalities in Tulsa County received a major disaster declaration from FEMA to help residents financially impacted by recent weather events.

Individuals and business owners who sustained losses as a result of the winter weather that occurred between Feb. 9, 2021, and Feb. 20, 2021, can begin applying for assistance by registering online at or by calling 1-800-621-3362 or 1-800-462-7585.

Assistance can include grants for:

Plumbing Repair Grants

The City’s Working in Neighborhoods (WIN) Department has received aid from HUD to be able to provide grants of up to $5,000 to assist homeowners with emergency plumbing repairs related to the recent cold snap.

To qualify, eligible homeowners who meet HUD’s income guidelines must complete an application and return it to the City of Tulsa/WIN for review and verification.

Applications can be found online at Residents can also call (918) 576-5552 to request an application or to ask questions.

Applications can be returned by:

The deadline to submit applications is March 19, 2021.

Water Situation Update

A voluntary boil order remains in effect until the City can return to normal response times for repairing water breaks. The voluntary boil order applies to customers who have experienced low water pressure, are seeing discolored water, and those who have recently had water service restored after their water was shutoff for waterline repairs.

To date, the City has not found any water quality issues and the voluntary boil order remains in place as a precaution.

For more information about this order, visit:  

Conserve Water

Until water pumpage returns to normal demand, Tulsa water customers are asked to conserve water.

Tips to conserve water include:

Residents needing water can utilize various water stations across Tulsa and in other Tulsa water service areas for those affected by recent waterline breaks. A detailed water station list can be found online.

Water Situation Update

Today, multiple crews are continuing to repair waterlines and ensure customers’ service is restored. 

As of this early this afternoon, there were 24 active waterline breaks with water shut off to 14 of those. Currently, 187 residential customers and 38 businesses are impacted. Since the start of this event, the City has responded to a total of 419 waterline breaks.

Repairs are being prioritized based on when the waterlines were shut down. The City’s main focus is to repair waterlines and restore service to all affected customers.

Residents who are experiencing private waterline breaks on their side of the line are asked to either use the water shutoff valve inside their residence if they have one, or call Water Dispatch to come shut the water off at the meter outside. It is believed additional water loss from private waterline breaks is contributing to the need for Tulsa water customers to continue to conserve water.

Last week, Water Dispatch responded to nearly 4,000 calls and Sewer Operations Maintenance responded to an additional 600 calls – up from the City’s normal weekly average of 750 calls.

To report waterline breaks, customers can call Water Dispatch at (918) 596-9488 or Sewer Dispatch at (918) 586-6999. Additionally, customers can report waterline breaks via email, with no wait times, to

View the waterline break map at:   

Courtesy Leak Credit Program

In anticipation of some Tulsa water customers who could see higher utility bills due to water leaks on private lines, the City of Tulsa has a courtesy credit for qualifying water leak events. Though not all events qualify, some do. If approved, qualifying Tulsa water customers will receive a credit in future utility bills. More detailed information on qualifying events and how to request a credit can be found at:  

Tulsa water customers who receive, or expect to see, higher water bills as the result of a water leak can setup a payment arrangement plan until their credit request is reviewed and/or granted. Customers needing to setup payment plans can call 311 to speak to a Customer Care representative or use the automated phone system by calling (918) 596-9511 to arrange equal monthly installments for 30, 60 or 90 days.