You will need:

• Customer ID
• Account number
• Name as it appears on your bill

Online Utility Account

You can view your bills dating back to May 1, 2021, under the "Manage Bills" tab, and the "Account Summary" will show you your water meter readings and consumption history. You can also enroll in autopayments and make changes to the bank account being used for auto-payments. 

There is no fee for paying online. 

By Phone

Phone payments can be accepted through our IVR system when you call (918) 596-9511.

You will need:

• Customer ID
• Account number
• Name as it appears on your bill

You will need:

• Customer ID
• Account number
• Name as it appears on your bill

City Hall
Pay your utility bill at the City Hall cashier windows located inside the 2nd Street entrance of City Hall. Windows are open from 8 a.m. - 5 p.m. Payment can be made with cash, check, or money order. A night depository is located on the plaza just west of the entrance to City Hall, 175 E. 2nd Street. Do not place cash in the night depository.

Authorized Payment Locations 
The City offers several locations for authorized in-person payment centers for your City of Tulsa utility bill.

NEW! In-Person US Payment KIOSK Locations (U.S. Payment Kiosk Map Look-up)

Payments made through these in-person kiosk locations will be applied to your account in real time and will include a $1.50 fee for cash and check, and credit and debit cards have a 2.65% fee.

Moneygram & Fidelity Express In-Person Locations:

Payments may be made at any area ACE Cash Express, Advance America, CVS, or Walmart which offer MoneyGram services, or the following locations:

Payments made through these in-person locations may take 1-2 business days to post to your account and will include a $1.50 fee.

If you receive a cut-off notice from the City, you can stop the cut-off by paying the full amount of the past due portion of your bill, or by making satisfactory payment arrangements if the account is eligible. Before the cut-off date shown on your bill, you may call or visit Customer Service to apply for a deferred payment plan. You may dispute any part of the charges shown on your bill prior to the cut-off date on this notice by contacting Utilities Customer Care at (918) 596-9511 during regular business hours. Upon request, you may be provided with the names of local government or social agencies that may be able to assist eligible persons with utility payments. You may also wish to call 2-1-1 for assistance.

To avoid disconnection, call Customer Care at (918) 596-9511 to report a payment made by any means other than in-person at City Hall. If a payment is reported after a disconnection order is generated, the following fees are applicable, even if the disconnection can be intercepted before completion.

• $40 disconnection fee – reconnection included (payment in full of past due balance is required before restoring service)
• $15 additional after-hour fee requesting same-day restoration after 4 p.m.

Warning: Payments mailed or made through an unauthorized pay agency may take up to 10 days for the payment to post to your account. Termination of service will occur if payment is not posted to your account by the stated cut-off date.

Bill Pay Assistance

Customers with past-due balances should either pay them, setup a payment arrangement (instructions below), or expect additional late fees and/or water shutoffs to occur.  

Those needing utility assistance can:

1. Contact Customer Care by dialing 311 or (918) 596-2100 (if located outside City limits) to setup a payment arrangement to spread the existing balance across three equal monthly installments
• The quickest way to make payment arrangements is by calling 311 – Once in the automated system, callers can speak “Main Menu,” then “Payments,” then “Payment Arrangements” 
2. Call 211 to see if financial assistance resources are available.