How do I turn my service on or off?
Will my water be shut off or will I get a late fee if I haven't been able to pay my bill yet?
Starting in August, water shut-offs and late fees are reinstated. If you need to make payment arrangements, .
How do I find my new Account ID Number and Customer ID Number?
These new numbers will be on customers’ new bill, near the top of the page. Account (6-Digits) - Customer ID (7-Digits)
View New Bill - Front | View New Bill - Back
I am signed up for paperless billing, will I need to do anything?
No. You will continue to receive notification emails when you are billed. The notifications will now include a PDF copy of your bill and come from an email with this domain: @mail.tdr.tylerhosting.cloud
What can I do in the new online system?
At this time, you can:
My water usage seems really high. What should I do?
For customers who their bills may be higher than normal, common solutions to determining whether charges are warranted include:
After reviewing the new monthly water use graph, I think I may have a leak. What should I do?
Look for dripping faucets, showerheads and fixture connections. Also check for leaks in your irrigation systems and outside spigots. Tighten pipe connections and replace fixtures if necessary. To check for a toilet leak, put a few drops of food coloring in the tank and see if it appears in the toilet bowl before you have flushed.
If you would like help finding or fixing a water leak, call a plumber. If you suspect an error in your bill, call the Customer Care Center at 311 during regular business hours.
How do I read my meter?
Simply read the numbers shown on the odometer (this records total water usage) from left to right to take your meter reading. Every turn of a black number measures 1,000 gallons. Every turn of a white number in the first black register measures 100 gallons. The second black register measures in 10 gallons. The “0” at the end is the place holder.