twitter icon youtube icon instagram icon
311

Utilities

The City's Utility Billing system is currently up with limited access due to a recent ransomware attack. 


 

NEW!!

 


Access Your Utility Account Online

With your new Account number and Customer ID, you will be able to make payments at https://cityoftulsacitizens.munisselfservice.comPlease note that your previous 9-digit account number cannot be used. Currently, on the online system you can make payments, view bills, meter reads, and water consumption. You can also enroll in Auto Pay and make changes to the bank account being used for auto payments (listed under Automatic EFT Payments.) Payments made through this system may take 1-2 business days to post to your account.


Service Activation, Transfer, or Shut-Off


Cutoff and late fee notices resumed with August utility bills

Letter to Residents - August Utility Bill Insert

Customers with past-due balances should either pay them, setup a payment arrangement (instructions below), or expect additional late fees and/or water shutoffs to occur.  

Those needing utility assistance can:

  1. Contact Customer Care by dialing 311 or (918) 596-2100 (if located outside City limits) to setup a payment arrangement to spread the existing balance across three equal monthly installments
    • The quickest way to make payment arrangements is by calling 311 – Once in the automated system, callers can speak “Main Menu,” then “Payments,” then “Payment Arrangements” 
  2. Call 211 for financial assistance
    • Tulsans may also setup financial counseling at no cost through the Tulsa Financial Empowerment Center by calling (918) 802-7279
  3. Potentially qualify for assistance through the Emergency Rental Assistance Program

For more payment information, see Payment Options.

Utility Billing - Frequently Asked Questions

If you live outside of the city of Tulsa limits and need to talk to a Customer Care team member, please call (918) 596-2100.


Gas and Electric Service

If you need to set up gas or electric service within the city of Tulsa, call:

Oklahoma Natural Gas
(800) 664-5463

Public Service Company of Oklahoma
1-888-216-3523